Refund and Returns Policy

Overview

At Rasa Bloom, we take pride in providing high-quality F&B furniture, including dining chairs, bar stools, lounge chairs, coffee tables, and dining tables. Each piece is crafted with care, and many of our products are customized to your preferences.

1. Eligibility for Returns & Refunds

  • At Rasa Bloom, we design and supply high-quality F&B furniture in Singapore. Our dining chairs, bar stools, lounge chairs, coffee tables, and dining tables often include customization options. Because of this, we want to make our return and refund policy clear and simple.

    1. Return & Exchange Eligibility

    • You may return or exchange standard products (non-customized, ready stock) within 7 days of delivery. To qualify, the item must remain unused, in its original condition, and inside its original packaging.

    • You cannot return or refund customized products (e.g., cushion colours, chosen materials, table sizes, or table tops) unless they arrive with a manufacturing defect or delivery damage.

    2. Non-Returnable Items

    • Customized and made-to-order furniture.

    • Items that you have used, assembled, or altered.

    • Clearance or sale products.

    3. Damaged or Defective Items

    • If your item arrives damaged or defective, inform us within 48 hours of delivery and include photo evidence.

    • After inspection, we will either:

      • Repair the item,

      • Replace the item, or

      • Refund your payment if repair or replacement is not possible.

4. Refund Process

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 14 business days via the original payment method.

  • Delivery charges are non-refundable, unless the return is due to our error (e.g., wrong item or defect).

4.1 Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at sales@rasabloom.com.sg.

4.2 Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

5. Order Cancellations

  • You may cancel orders for standard products before we ship them.

  • You cannot cancel customized orders once production has started.

 

Need help?

For assistance, please contact us at:
📧 sales@rasabloom.com.sg
📞 +65 8956 8687

 

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